Elyte Physio

Privacy Policy

Effective Date: 20/06/25

At Elyte Physiotherapy, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Elyte Physiotherapy is a sole trader business providing physiotherapy and sports massage services in the UK.

Data Controller: Ellya Crosby
Email: ellya.crosby@elytephysio.co.uk
Clinic Address: The Clifton Practice, 8-10 Whiteladies Rd, Clifton, Bristol, BS8 1PD

What information we collect

We may collect and process the following personal data:

  • Consent forms and clinical notes
  • Name, date of birth, contact details (email, phone, address)
  • Medical history, symptoms, diagnosis, treatment records
  • Payment and billing details
  • Appointment history

How we use your information

Your information is used to:

  • Process payments and invoices
  • Provide safe and effective treatment
  • Manage appointments and communications
  • Maintain accurate clinical records
  • Fulfil legal and regulatory obligations

Lawful basis for processing

We rely on the following lawful bases under UK GDPR:

  • Vital interests – in case of a medical emergency
  • Consent – for marketing or optional communications
  • Contract – for providing treatment
  • Legal obligation – for record-keeping and regulatory requirements

Data storage and retention

Your data is securely stored using Cliniko, a GDPR-compliant practice management software. We retain clinical records for 8 years after your last appointment (or until age 25 if under 18, whichever is longer), in line with professional and legal requirements.

Sharing your information

We only share data when necessary and with your consent, except where legally required. This may include:

  • Regulatory authorities (e.g. HCPC, CSP) when legally obliged
  • Referrals to healthcare professionals
  • Insurance companies (if applicable)

Your rights

You have the right to:

  • Access your personal data
  • Correct inaccuracies
  • Request erasure (where appropriate)
  • Restrict or object to processing
  • Data portability (in some cases)

To exercise your rights, contact us at ellya.crosby@elytephysio.co.uk

Marketing

We will only send marketing messages with your explicit consent. You can opt out at any time.

Complaints

If you have concerns about how your data is handled, please contact us directly. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk

Contact Us
If you have any questions about this Privacy Policy, please contact:
Ellya Crosby
Email: ellya.crosby@elytephysio.co.uk
Phone: 07910069047